A Comprehensive Repository Showing My Projects and Proficiencies As A Digital Innovation Leader.
Collaborated with stakeholders from the UK, Canada, and beyond to address high churn caused by outdated UI/UX. Proposed and implemented enhancements that improved functionality, user experience, and visual appeal, reducing churn by 10% and positioning Alboss Consulting as an industry leader
As a IT project Manager at Mimrr, I led a Customer Success Process Enhancement project to address the challenges and opportunities in the competitive SaaS industry. Leveraging MySQL, I designed and implemented a comprehensive database framework and customer success roadmap to monitor customer satisfaction, track retention metrics, and inform strategic decisions. Through efficient data manipulation and structured queries, I provided actionable insights on customer experience and sales performance, retrieved vital transactional data, and analyzed customer behavior to support business objectives. This initiative automated customer feedback loops, reducing manual intervention by 30%, and identified cross-selling opportunities that boosted upsell revenue by 25%, enabling Mimrr to adopt data-driven strategies, improve operational efficiency, and achieve sustainable growth.
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As a Business Analyst, I led the integration of Health Information Exchange (HIE) systems across multiple healthcare facilities, aligning the project with operational objectives. I gathered and translated complex requirements into epics and user stories, developed streamlined "to-be" workflows, and prioritized the project backlog. Delivering a Minimum Viable Product (MVP) with secure user authentication, incident reporting, and care documentation, I improved service delivery and achieved significant cost savings. By resolving integration issues, enhancing data synchronization, and conducting automated testing, I ensured a seamless, user-friendly solution that met clinical and administrative needs.
Successfully led the implementation of a Document Management System (DMS) designed to streamline document storage, retrieval, and collaboration across the organization. The project aimed to digitize paper-based workflows, reduce administrative burden, and enhance information management security.
led the end-to-end development and implementation of a $40,000 Learning Management System (LMS) designed to streamline employee training, enhance learning experiences, and centralize training resources, enhancing learning accessibility for over 500 clients and improved operational efficiency by 25% through centralized learning resources and automated training workflows.